TRANSFORM TOURISM AND HOSPITALITY - Customer Service & Workshops

Level 2
Skill Up
Banbridge Campus

Overview

Transform your Hospitality and Tourism business with this hands-on course designed to enhance practical skills in modern technology whilst delivering a high-quality customer service. As part of this course learners will undertake 3 workshops and an accredited Level 2 Customer Service qualification which provides the knowledge and skills required to work in a range of different environments in a customer service role.

Gain practical knowledge and skills from 3 workshops which are perfect for beginners or anyone looking to enhance their digital expertise.

Workshop 1 - Introduction to Creating content with Mobile Technologies - Learn how to create stunning moments using a phone, a gimbal and a 360 camera.

Workshop 2 - Introduction to Podcasting – Dive into the world of storytelling!

Workshop 3 - Introduction to AR/VR – Understand the basics of Augmented Reality and Virtual Reality and how you can incorporate these into your business or project

This course is funded through the SkillUP Flexible Skills Fund. All applicants must meet the following entry requirements:

Applicants must be 18 years of age on or before the course start date
Applicants must be eligible to work in Northern Ireland
Applicants must be ‘settled’ in Northern Ireland, and have been ordinarily resident in the UK for at least three years; or are a person who has indefinite leave to enter or remain in the UK
Candidates are only permitted to complete a maximum of two free courses at a tim

Level 2 Customer Service

Develop the skills and knowledge needed to deliver high quality products and services to your customers, topics will include understanding the customer service environment, principles of business, dealing with customer complaints and managing personal performance and development!

Gain practical knowledge and skills from 3 workshops which are perfect for beginners or anyone looking to enhance their digital expertise.

Workshop 1 - Introduction to Creating content with Mobile Technologies - Learn how to create stunning moments using a phone, a gimbal and a 360 camera.

Workshop 2 - Introduction to Podcasting – Dive into the world of storytelling!

Workshop 3 - Introduction to AR/VR – Understand the basics of Augmented Reality and Virtual Reality and how you can incorporate these into your business or projects