HOSPITALITY AND TOURISM TEAM MEMBER Level 2 Traineeship

Level 2
Traineeship
Newry Campus
OCN NI

Overview

The Hospitality and Tourism Team Member Level 2 Traineeship is designed to provide individuals with the skills and knowledge required to start a rewarding career in the hospitality and tourism industry. This traineeship offers a valuable opportunity for individuals to gain practical experience, develop essential workplace skills, and earn a recognised qualification while working in a hospitality or tourism setting.

Throughout the traineeship, participants will learn about various aspects of the hospitality and tourism industry, including customer service, front-of-house operations, event planning, and tourism promotion. They will develop a range of skills that are essential for success in the industry, such as communication, teamwork, problem-solving, and adaptability. Participants will have the opportunity to apply their learning in real work environments, gaining valuable hands-on experience and building a strong foundation for their future career.

This traineeship programme will last for 2 years and will be delivered in College, in a working restaurant environment with state-of-the-art equipment designed around the needs of the local industry. College practice will be in line with the awarding body.

The College will review the qualifications and/or experience held by applicants and will consider whether this profile shows an ability to progress towards a level 2 traineeship framework.

Applicants must be at least 16 years of age on or before 1st July in the year of proposed entry to the course.

All applicants must be able to demonstrate at interview that they have a satisfactory level of fluency in English – both written and spoken. The College reserves the right to refer any applicant to appropriate English Language or literacy classes until their level of fluency in written and spoken English is sufficient to allow participation in other areas of study.

Applicants must have achieved a minimum of a Level 1 qualification defined as 4 GCSEs at grades D-G including Maths and English grades D-F or equivalent. Enhanced entry grades for maths and English apply in certain subject areas. These will be discussed with applicants following receipt of their application.

Applicants presenting with a Junior Certificate at higher level must have achieved 4 grades A-C to facilitate entry to level 2 courses. Applicants presenting with a Junior Cycle must have achieved 4 merits or above to facilitate entry to level 2 courses.

On enrolment the applicant will undertake an initial assessment which will confirm whether they should enter the full Traineeship or the Introductory Phase.

During the Pre-Entry Advice Sessions which may take place either on campus, via telephone or video call (Microsoft teams) , applicants will be expected to demonstrate that they are committed and motivated to the programme.

The College may also use other evidence provided as part of the application process.

Please note that entrance requirements may be increased in some vocational areas.

Modules will include:

Food and beverage services
Basic food preparation and food safety
Accommodation and housekeeping
Concierge and guest services
Tourist information
Customer services and processing payments
Health and Safety
Teamwork and communication

Assessment in the traineeship is based on a combination of written exams and observations of participants' competence in real work scenarios. Participants will be assessed on their ability to apply their skills and knowledge in the workplace, as well as their adherence to industry standards and regulations.

Entrants to this course must wear a black shirt, black trousers and black non slip shoes for restaurant service.

On successful completion of this course students may progress to level 3 courses in related areas such as the Level 3 in Food and Beverage Supervision offered at SRC.

Upon successful completion of the Hospitality and Tourism Team Member Level 2 Traineeship, participants will have acquired the skills and knowledge required to pursue entry-level positions in the hospitality and tourism industry. Graduates may find employment in various settings, including:

Hotels
Restaurants
Travel agencies
Tourist attractions
Event venues

Students may also wish to work in roles such as hotel receptionists, food and beverage assistants, travel consultants, or event assistants.

Faculty of Professional Services

FacultyPRSE@src.ac.uk 028 3025 9683

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